Returns and Exchanges

We describe each item of pottery carefully, so please read descriptions for dimensions, usage and care instructions, etc. We make all pottery by hand in small batches so slight variations in dimensions and glaze finishes are characteristic of the process. Please check you are happy with the dimensions in the listing before placing your order.

We would like you to be completely satisfied with your purchase. If for any reason you are not satisfied then please contact us and we will do our very best to rectify any issues.

Returns

You must inform me within 8 working days of receiving your products for a full refund of the product price. (Postage costs are not refunded.) Please return the item(s) as sold in original condition within 30 days of purchase. Your refund will be processed as soon as I receive the returned item. Please note that the return delivery costs must be paid by the customer. If any item is returned in a non-resalable condition (if it gets broken on its return journey) a refund can’t be issued so please ensure it is packaged very carefully.

Please note that all Seconds, Sales and Personalised items are considered final sale and not eligible for refunds or exchanges.

Breakages

If an item arrives damaged, please email a photograph of the broken piece, along with a picture of the box it arrived in, within 2 days of delivery and we will be happy to send you a replacement. If the item is faulty please contact us with full details and I will be happy to send you a replacement. All items broken or damaged during shipping/delivery will be replaced at no additional costs to you. If for any reason we are unable to replace the item then we will be happy to offer an alternative piece to the same value or a full refund.

Cancellations

Please contact us within 24hrs of placing your order. We can change or cancel an order up until it is dispatched.

Estimated Delivery Times

Items that are “in stock” are posted within 2-3 working days of placing the order. We normally dispatch twice a week, on Mondays and Thursdays. However, if you have a special occasion coming up and need it sooner, please contact us and we will do our best to dispatch your order asap.

Estimated Delivery Times (from the dispatch date)

  • Ireland: 2 working days
  • UK & Northern Ireland: 3-4 working days
  • Europe: 4-7 working days